Terms and conditions
The right of admission is reserved by the Box Office staff at the venue.
Tickets may not be exchanged, refunded or returned after purchase.
Admittance to customers bearing tickets purchased online at a discount price (such as student, pensioner, and concession) will only be upon production to box office staff of relevant ID on the night of the performance. Failure to produce appropriate ID may result in the patron being charged full price for their ticket.
Tickets will only be issued upon full payment.
Subject to availability, tickets will be available for purchase at the box office one hour prior to each performance.
Every patron must have a valid ticket.
By clicking the “Finalise Order” button, you are agreeing to the above terms and conditions of sale, including the refund and exchanges sections. All orders are subject to credit card approval and billing address verification.
City of Karratha assumes no responsibility for any error, omission, interruption, deletion, defect, delay in transmission, or line failure and reserves the right to add, withdraw or substitute artists and to vary the program should the need arise.
If a performance is cancelled due to an Act of God, natural disaster, and adverse weather or for any other cause reasonably beyond the agent’s control, it is at the sole discretion of the City of Karratha to issue a refund or exchange of pre-purchased tickets. Furthermore, there is no obligation by the City of Karratha to arrange a substitute service, event or performance.
Ticket holders enter the venue at their own risk.
Gift Certificates purchased after 1 November 2019 are valid for three years from date of purchase and cannot be redeemed for cash.
Privacy policy
The City of Karratha may use your personal information to:
Enable you to purchase tickets, including, where applicable, to process your credit card payment transactions,
Inform you if events change, or regarding refunds, exchanges where those are permitted,
Gain an understanding of your interests and to enable us to research and develop our business to better accommodate those interests.
In addition, we may disclose your personal information as permitted or required by law.
Refunds and exchanges
The Red Earth Arts Precinct has a no refunds policy to align with the Live Performance Australia Ticketing Code of Practice. The no refunds policy is outlined below:
Tickets are not refundable. Refunds are only available as per the Live Performance Australia Ticketing Code of Practice. You have the right to a refund if the event to which you purchased an authorised ticket is cancelled, rescheduled (and you cannot attend the rescheduled event) or significantly relocated.
We do not give refunds or exchanges under any other circumstances including changing your mind, sickness, holidays or wanting to exchange tickets to the same performance on another date.
Changes
While we endeavour to keep ticket-holders informed, details may change sometimes with little or no notice. For example, artists or other participants may be added, withdrawn or substituted or the venue may change.
Despite any seat number on your ticket, we do not guarantee you any particular seat. If we need to allocate a different seat to you for operational reasons, including a change of venue, we will use reasonable endeavours to ensure it is in a location of comparable value to the seat number on your ticket.
We make every effort to ensure pricing is correct but we reserve any rights we may have to correct genuine errors.
Refusal of admission
We may refuse entry to an Event or have you removed from the venue on valid grounds, including if:
(a) you fail to comply with these General Terms and Conditions or the venue’s Conditions of Entry;
(b) we have not received payment for your ticket or you are unable to produce a ticket;
(c) you are intoxicated or you behave in a threatening, disruptive or offensive manner;
(d) you interfere unreasonably with another visitor’s enjoyment of the Event or venue or with our staff carrying out their functions; or
(e) as specified elsewhere in these General Terms and Conditions.
We may need to refuse admission for safety or security reasons, in which case we will refund your ticket if it was purchased in accordance with these General Terms and Conditions.
Unless otherwise specified, we do not provide supervision of children. All children requiring supervision must be accompanied by a supervising adult at all times and may be refused admission or attendance if not accompanied by a supervising adult.
Latecomers may be admitted to a performance during a suitable break, which could be the first interval, if an interval is scheduled. In some cases, latecomers may not be admitted at all.
Venue information
Accessibility
The Red Earth Arts Precinct actively engages with our community and is committed to developing our programs and services to help increase our accessibility to all, including those with physical or sensory impairment.
Assisted Listening Headsets are available in the theatre which help amplify a movie’s audio and dialogue more clearly. There are a limited number of headsets available, please ask for a Head Set at the Box Office.
There are spaces for wheelchairs in both the ground floor and first floor sections of the auditorium and the first floor is accessible by a lift. Please contact the Box Office on 9186 8600 to book wheelchair accessible seating for you and your guests.
Content warnings
Adult themes, strong language and other warnings will be notified to you at time of ticket purchase and on our website wherever possible. To confirm the use of strong language, adult themes or smoking on stage, and physical triggers such as strobe lighting, theatrical smoke and loud noises please check our website or call us on (08) 9186 8600. Warning signs will also be posted in the theatre foyer.
Lost tickets
Lost ticket vouchers can be arranged by contacting the Box Office on (08) 9186 8600 or by approaching the Box Office upon your arrival at the theatre. Please note lost ticket vouchers cannot be exchanged. Tickets can also be scanned directly from your phone so there is no need to print your tickets.
Doors open
The venue, bar and kiosk one hour before a performance or 3o minutes before a movie.
Late arrivals
Live theatre has a ‘lock-out’ policy; a period after the curtain goes up when late-comers are not permitted to enter the auditorium. Lock-out periods are set by the production and vary from show to show. Late arrivals will be requested to wait to enter the theatre until a suitable break in the performance as it’s distracting for the actors and audience.
Dress code
Smart | Casual. We encourage you to bring a jacket, as it can get cold in the auditorium.
Outlaw Motorcycle Gangs Jackets/clothing/accessory or any clearly visible body marking are not permitted under any circumstance at the Red Earth Arts Precinct.
Food and drink
Food and beverages are available for purchase 30 minutes prior to movies or one hour prior for performances, and also during intermission. Please note, any outside food and beverages except for water are NOT permitted in the venue. Bags and personal belongings may be subject to visual inspection.
Food is not permitted inside the theatre during a live performance, unless otherwise specified.
Alcoholic beverages are available for sale with the exception of performances, events or movie screenings that are specifically targeted at children and/or patrons under 18 years of age. This includes G and PG rated movies. The Red Earth Arts Precinct practices Responsible Service of Alcohol and adheres to the Liquor Control Act 1988.
Smoking
The Red Earth Arts Precinct is a smoke-free venue, this includes all outside areas and amphitheatre.
Venue requirements
To help ensure the safety and security of the venue, bags and personal belongings may be subject to visual inspection.
Backpacks, large handbags and other items that may be hazardous or restrict the movement of visitors are not be permitted into the theatre or may be required to be cloaked, depending on the nature of the event and relevant circumstances. Our staff will be able to assist in storing your items. It is your responsibility to collect any cloaked items after the performance.
Prams and strollers can be taken into the theatre provided they are positioned in designated wheelchair areas and not left in the aisles or exist. Please note that wheelchair users always have priority so staff may direct prams or strollers to be positioned elsewhere.
Other items that are prohibited inside the venue include, but are not limited to; alcohol purchased from outside, glass bottles, offensive signs or clothing, laser pointers, and any other items that could present a safety hazard to others or interfere with the performance.
Commercial activity including promotions, marketing, photography and filming are not permitted at the venue, unless expressly authorised by the City of Karratha.
Photographs, recordings and privacy
We reserve the right to record, broadcast and/or telecast from the venue and you consent to the use of any image or recording taken of you, and anyone for whom you are responsible, while on the premises. We are not obliged to use, broadcast or provide to you any such recording.
The recording, or attempted recording, of films is a serious criminal offence and the Red Earth Arts Precinct will report all suspected offenders to police for prosecution.
We use closed circuit television (CCTV) cameras at the Red Earth Arts Precinct.
Mobile phones
Please turn off all mobile phones and other electronic devices before the performance or movie. Please remember that the light from phone screens is very distracting for other patrons. Cameras and other recording devices are strictly forbidden.
Talking
Talking and even whispering can likely be heard by everyone throughout the theatre and on stage, so please refrain from talking until the interval or the end of the performance.
Feedback
If you experience a problem or issue with our venue or our services, please speak to one of our friendly staff.
For more information please contact us on (08) 9186 8600
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